Terms of Service

Partynado (the «Platform» or «we») is an event discovery platform for Switzerland and Germany. The Platform allows organizers to publish events and parties, and users to discover them. Basic use is free of charge; certain advanced features are only available within a paid subscription (§ 9).

(1) Operator

(2) Scope of Application

These Terms of Service apply to all contracts between the operator and users of the platform, in particular for:

• Registration and use of a user account
• Posting events, parties and venues
• Use of search and discovery functions
• Claiming venue ownership rights (Venue Claims)

(3) User Groups

• Guests: Non-registered visitors with read access
• Users: Registered users with profile and favorites functionality
• Organizers: An organizer profile registered on the Platform. The profile is held by the natural person, legal entity or partnership operating it (for example a sole proprietorship, GmbH, AG or association). It is managed by one or more natural persons through their own user accounts; the organizer designates a responsible contact person to the Platform.
• Administrators: Platform operators with administrative rights

(4) No Intermediary Role

The platform is not a ticket provider and not an intermediary between organizers and event visitors. Contracts for attending events or purchasing tickets are concluded exclusively between the respective organizer and the visitor - the platform is not involved.

Use of certain functions (especially creating events) requires registration. Truthful information must be provided during registration.

Before first use of the account, the provided email address must be verified.

The user is responsible for keeping their access data confidential and is liable for all activities that occur through their account.

The user account is personal and non-transferable. The organizer profile is distinct: it belongs to the organizer as the legal entity and may, with the Platform's consent, be transferred to another user account or legal entity, particularly when the responsible person changes, the business is renamed, or legal succession occurs. The Platform may require suitable evidence for a transfer.

Organizers must provide complete and truthful legal-entity details (legal form, full company or personal name, registered or business address and, where available, the registration number and relevant register as well as the VAT number), an email address intended for publication and - for legal entities and partnerships - the authorized representative, and must update changes without delay. The organizer also designates a responsible contact person for contractual, support and abuse matters; those details are not published (§ 12). The Platform may make event publication and ticketing conditional on this information being complete.

(1) General Obligations

• Use the platform only for lawful purposes
• Not to make false or misleading statements
• Not to infringe the rights of third parties
• Not to overload or technically manipulate the platform

(2) Special Obligations for Organizers

• Only post events that they organize themselves or are authorized to promote
• Keep the posted information (date, location, price, availability) up to date
• Only upload images, texts and other content for which they have the necessary rights
• Have obtained the necessary consent for images showing identifiable persons
• Post events in the appropriate categories
• Be responsible for the accuracy and functionality of links to external ticket providers

(3) Organizer's legal status and provider identification

• For tickets sold through the Platform, the organizer is the buyer's sole contracting party and Merchant of Record. Payment is processed through the organizer's own Stripe Connect account (§ 9(8)); the Platform is not a party to that contract.
• The organizer is responsible for complying with its statutory information duties, including provider identification under § 5 DDG (Germany), electronic-commerce information duties under Art. 3(1)(s) UWG (Switzerland), and distance-selling and price-information law.
• Where the organizer acts commercially, the Platform displays the legal-entity information stored by the organizer - company or personal name, legal form, address, authorized representative, contact email and, where available, registration and VAT numbers - on the public organizer profile. This supports the organizer's information duties but does not release it from fulfilling them independently. The organizer is responsible for the information's accuracy and completeness.
• The organizer is responsible for proper invoicing and the tax treatment of tickets it sells.

Absolutely prohibited is content that:

• Violates applicable law (especially criminal, competition and youth protection law)
• Constitutes racism, discrimination or hate speech
• Glorifies violence or incites criminal acts
• Spreads extremist content of any kind
• Displays pornographic or sexually explicit content
• Violates personal rights of third parties (defamation, slander)
• Infringes copyrights, trademarks or other intellectual property rights
• Contains misleading or fraudulent information

The organizer declares and guarantees that they are the owner of all necessary rights to the uploaded content (images, texts, logos, etc.) or have the necessary usage and exploitation rights.

By uploading content, the organizer grants the platform:

• Spatially unlimited
• Temporally limited (for the duration of publication plus an archiving period of maximum 12 months)
• Non-exclusive
• Free of charge
• Transferable (to technical service providers for contract fulfillment)

The organizer indemnifies the platform and its operator against all third-party claims arising from content posted by the organizer. This includes claims for copyright infringement, trademark infringement, personal rights violations, false or misleading statements, and violations of competition law. The indemnification also includes reimbursement of reasonable legal defense costs.

The platform is not liable for the accuracy, completeness, timeliness or legality of user-posted content. Responsibility lies exclusively with the respective organizer.

The platform assumes no liability for the execution or cancellation of events, the quality of events, damages in connection with attending events, or the accuracy of information about prices, times or locations.

The platform is only liable for intent and gross negligence. In case of slight negligence, the platform is only liable for breach of essential contractual obligations (cardinal obligations). Liability is limited to foreseeable, contract-typical damages.

The platform is not obligated to proactively monitor user-posted content for possible legal violations. Case-by-case review occurs upon specific indication.

The platform is entitled to remove or not publish content without giving reasons, especially if a violation of these Terms or applicable law exists or is suspected.

(1) Exclusively for Businesses

(2) Subscription Plans

The Platform offers the following usage tiers:

• Free: free basic use without time limit
• Pro: paid subscription with extended functionality
• Premium: paid subscription with full functionality

(3) Payment Processing

Payment processing is handled exclusively by the certified payment provider Stripe. We do not store complete payment data (credit card numbers, bank details). The Stripe terms of service apply additionally to all payments (stripe.com/legal).

(4) Billing Period and Renewal

Subscriptions are billed monthly or annually and renew automatically for the chosen period unless cancelled in time.

(5) Subscription Cancellation

The subscription can be cancelled at any time effective at the end of the current billing period. Cancellation can be made via the user account (Account Settings → Subscription) or by email. After cancellation, the paid functionality remains available until the end of the billing period.

(6) Refunds

Payments already made are generally non-refundable. Exceptions apply to technical errors attributable to the Platform, as well as mandatory statutory rights of return (in particular the right of withdrawal in distance contracts under Swiss CO/CCA or EU consumer law).

(7) Price Changes

Price changes for existing subscriptions will be communicated by email at least 30 days in advance. If the user does not agree to a price increase, the subscription may be cancelled before the change takes effect.

(8) Stripe Connect (Ticket Sales for Organizers)

Organizers who wish to sell tickets via the Platform are onboarded as connected accounts via Stripe Connect. Identity and bank data are submitted directly to Stripe and processed there in accordance with statutory KYC (Know Your Customer) requirements. The Platform is not a contracting party to the ticket purchase agreement between the organizer and the buyer.

(9) Tickets - Leisure Exception

Contracts between organizers and event attendees concerning the purchase of tickets for leisure events with a specific date (concerts, parties, festivals, etc.) are not subject to the 14-day right of withdrawal for consumers (§ 312g para. 2 no. 9 BGB). The Platform is not party to these contracts; responsibility lies exclusively with the respective organizer.

The usage contract is concluded for an indefinite period.

Both parties may terminate the contract at any time without giving reasons. Termination by the user is done by deleting the user account or by email.

The platform may terminate the usage relationship for good cause with immediate effect, especially in case of serious or repeated violations of these Terms, reasonable suspicion of unlawful use, or provision of false data during registration.

(1) Transactional Emails

As part of the usage contract, you will receive essential emails (e.g. verification, security notifications, invoices). These cannot be unsubscribed from as long as your account is active.

(2) Browser Push Notifications

Push notifications are activated exclusively after your explicit consent in the browser (opt-in). You can deactivate them at any time via your browser settings or account settings (opt-out). Upon deactivation, the stored push endpoint is deleted.

(3) Marketing Communications

Marketing communications (e.g. newsletters, event recommendations) are only sent if you have explicitly activated them. You can unsubscribe at any time via the unsubscribe link in the respective email or in your account settings.

(1) General

The collection, processing and use of personal data is governed by the separate Privacy Policy

(2) Authorized representatives and contact persons

The organizer provides two distinct sets of details: (a) the authorized representative and their role, together with a contact email intended for provider identification and displayed on the public organizer profile; and (b) a responsible contact person for cooperation with the Platform. For (b), the Platform processes the person's name, role, email address and telephone number solely for contract administration, compliance with legal duties, and contact in support and abuse cases; these details are not displayed publicly. The organizer ensures that each named person has been informed.

The platform uses cookies:

• Necessary Cookies: Required for platform functionality (e.g., session cookies for login). These are set without consent.
• Analytics Cookies: To improve the Platform (Google Tag Manager / Google Analytics). These are only set with explicit consent.

For non-necessary cookies (especially analytics cookies), we obtain your prior, explicit consent via a cookie banner. You can revoke your consent at any time with effect for the future.

The platform is entitled to change these Terms with effect for the future.

Changes will be communicated to registered users by email or by a notice on the platform.

The changed Terms come into effect 30 days after receipt of notification. If the user continues to use the platform after the changed Terms come into effect, this is deemed acceptance of the new Terms.

Applicable Law: Swiss law applies exclusively, excluding the UN Convention on Contracts for the International Sale of Goods (CISG) and conflict of law rules.

Jurisdiction: For disputes arising from or in connection with these Terms, Pratteln (Switzerland) is the exclusive place of jurisdiction. Mandatory statutory jurisdiction provisions remain reserved, especially the consumer's domicile pursuant to Art. 32 CPC.

Severability Clause: Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.

Language: These Terms are written in German. In case of translations, the German version prevails.

(1) Online Dispute Resolution (EU)

The European Commission provides a platform for online dispute resolution (ODR), available at https://ec.europa.eu/consumers/odr. Consumers residing in the EU may use this platform for the out-of-court resolution of disputes. Our email address for such requests can be found in the legal notice.

(2) Consumer Arbitration (Germany)

We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board pursuant to § 36 VSBG.